Welcome to Bankayo Help

Bankayo customizes Apache Fineract for your institution: the operator workspace, the backend around the core, integrations, and compliance — both your internal controls and the rules the bodies that regulate you require — not only a new UI. This help center is Fineract help for operators — it grows with every release, so if you can see a screen, there is a page here that explains it.

Looking for Fineract UI or Fineract customization in one place? Start at Fineract help, UI, and customization. Apache’s own platform docs stay on the Apache site; this corpus is the operator path (permissions, templates, and Bankayo screens).

Getting around

• Use the sidebar to browse topics.
• Each article has Read (written guide) and Watch (video) tabs.
• Every screen in Bankayo has a ? button in the header that brings you straight to the page describing it.

Topics

• Fineract help, UI, and customization — what this site is for, how Bankayo customizes Apache Fineract (UI, backend, integrations, and compliance with your internal controls and your regulators), and tenant-level configuration versus changing the Apache codebase.
• Signing in — add your Fineract server, sign in, two-factor authentication, session behavior, and troubleshooting.
• Finding your way around — the sidebar, quick-jump search (Ctrl+K), notifications, and the top bar.
• Dashboard — office- and currency-scoped portfolio figures (clients, outstanding, overdue, PAR, operations). Portfolio health adds PAR 60/90 and days-past-due bands.
• Users — app logins, offices, roles, and passwords.
• Roles — named permission sets assigned to users.
• Templates — Mustache documents and SMS for clients or loans.
• Clients — browse, search, sort, and export clients.
• Groups — browse, create, and manage client groups, including members, loans, savings, meetings, collection sheets, notes, documents, and extra data.
• Centers — browse, create, and manage centers that hold groups.
• Collection sheet — find centers with a meeting that day and open the sheet. Individual collection sheet posts individual loan repayments and mandatory savings.
• Account transfers — move money between savings accounts, or repay a loan from savings. Standing instructions schedule those transfers; run history is under Organization.
• Credit bureau — map a seeded bureau to this institution, attach loan products, and store connection keys. Not a client credit profile.
• Loans — browse loans and open a loan workspace.
• Savings — open a savings account in its own workspace; record deposits, withdrawals, and related actions. Savings charges covers fees and penalties on an account. Import savings bulk-posts deposits from a spreadsheet.
• Shares — open a share account in its own workspace. Import shares bulk-creates accounts or purchases additional shares from a spreadsheet.
• Fixed deposits — open a fixed deposit in its own workspace; record deposits, interest, and closure. Charges and statement are on the account.
• Recurring deposits — open a recurring deposit in its own workspace; record installments, interest, and closure. Charges and statement are on the account.
• Organization — institution settings, including tellers, currencies, funds, payment types, floating rates, delinquency buckets, loan reasons, tax groups, SMS campaigns, bulk import types, bulk loan reassignment, password preferences, entity data-table checks, ad-hoc query, and standing instruction history.
• Accounting — chart of accounts, journal entries, import journal entries, accounting rules, closures, accruals, and provisioning entries.
• Reports — browse published reports and run table reports. Income statement and balance sheet are dedicated screens.
• System — manage reports, configurations, codes, maker-checker, jobs, audit trails, hooks, external services, manage data tables, system information, entity-to-entity mapping, external events, and account number preferences.
• Products — loan, savings, share, and deposit products, plus charges. Loan products and savings products have a page per wizard step, including savings accounting (cash, accrual, and every GL term). Charges covers loan fees and penalties; savings charges covers the account.
• Self Help — member mobile app: signing in, home, savings, loans, shares, and profile.
• What's new — feature updates as they ship.